Customer Service Administrator (English Speaking Preferred) - Batam, Kepulauan Riau

Are you a detail-oriented professional with a passion for delivering exceptional customer service? Pengiklan Anonim is seeking a skilled Customer Service Administrator to join our dynamic team in Batam, Kepulauan Riau. In this role, you will play a crucial part in ensuring our customers receive the highest level of support and satisfaction. Leveraging your strong English communication skills, you will handle customer inquiries, resolve issues, and maintain our reputation for excellence. This is an opportunity to grow within a company that values innovation and customer-centric solutions.

At Pengiklan Anonim, we are committed to fostering a collaborative environment where your contributions will directly impact customer experiences. Located in the vibrant city of Batam, you will be part of a team that thrives on delivering seamless service. Daily, you will interact with customers, both locally and internationally, using tools like Zendesk and Salesforce to streamline processes and enhance efficiency.

Join us and be the voice of our customers, driving our mission to excellence. With a competitive salary of Rp 5,357,982 to Rp 6,000,000 per month, this role offers stability and growth potential in a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Utilize CRM systems like Salesforce and Zendesk to manage customer interactions and track service requests.
• Collaborate with internal teams to ensure consistent and high-quality customer service.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Maintain detailed records of all customer interactions and service requests.
• Provide training and support to new hires in customer service best practices.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role, with a focus on English communication.
• Proficient in using CRM systems such as Salesforce and Zendesk.
• Strong written and verbal communication skills in English.
• Excellent problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in customer service or related fields is a plus.
• Familiarity with Indonesian language is an advantage.

🛠️ Keahlian

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