Application Support Lead (Talent Pool)

Join Erajaya as an Application Support Lead (Talent Pool) and take the helm in driving continuous improvement in application support processes, reliability, and service quality. This role is perfect for a proactive leader who thrives in dynamic environments and is passionate about ensuring seamless user experiences. Located in the heart of Jakarta Raya, you'll have the opportunity to work with cutting-edge technologies and a diverse team.

As an Application Support Lead, you'll be responsible for overseeing the daily operations of the application support team, ensuring that all systems are running smoothly and efficiently. You'll work closely with developers, IT managers, and other stakeholders to identify and resolve issues, implement process improvements, and ensure that the applications are performing at their best.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the application support team, ensuring high levels of reliability and service quality.
• Work closely with developers and IT managers to identify and resolve issues, implement process improvements, and ensure optimal application performance.
• Monitor system performance using tools like Nagios, Zabbix, or similar monitoring software.
• Develop and implement strategies to improve application support processes, including incident management and problem resolution.
• Provide technical support and guidance to team members, fostering a culture of continuous learning and improvement.
• Collaborate with cross-functional teams to ensure seamless integration and support of applications.
• Stay up-to-date with the latest industry trends and technologies, and recommend improvements to the application support processes.
• Ensure compliance with industry standards and best practices for application support and service management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in application support or a similar role.
• Proven experience in leading and managing application support teams.
• Strong knowledge of application support tools and technologies, including but not limited to: JIRA, ServiceNow, Confluence, and ITIL frameworks.
• Excellent problem-solving and analytical skills, with the ability to think critically and make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Certifications such as ITIL Foundation or Certified Technical Support Professional (CTSP) are a plus.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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