Healthcare Insurance Support Specialist - Remote from Bali

Join Cognizant, a global leader in technology and business solutions, as a Healthcare Insurance Support Specialist in the vibrant and culturally rich island of Bali. This remote role offers you the opportunity to work with a dynamic team while enjoying the tropical paradise of Bali. As a Healthcare Insurance Support Specialist, you'll be at the forefront of ensuring seamless and efficient healthcare insurance processes for our clients. You'll leverage your expertise in insurance technologies and systems to provide top-notch support, helping to streamline operations and enhance customer satisfaction.

At Cognizant, we believe in fostering a culture of innovation and growth. In this role, you'll have the chance to work on diverse projects, utilizing tools like Salesforce, ServiceNow, and other industry-standard software. Your contributions will directly impact the success of our clients, allowing you to make a tangible difference in their operations.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 technical support for healthcare insurance clients, ensuring prompt and efficient resolution of issues.
• Leverage Salesforce and ServiceNow to manage and track support tickets, ensuring high levels of customer satisfaction.
• Collaborate with cross-functional teams to identify and implement process improvements, enhancing operational efficiency.
• Conduct regular system health checks and perform routine maintenance to prevent potential disruptions.
• Stay updated with the latest trends and best practices in healthcare insurance technology, applying this knowledge to support our clients effectively.
• Document all support activities and provide regular reports to the team and management.
• Participate in training sessions and knowledge-sharing initiatives to continuously enhance your skills and contribute to the team's growth.
• Work closely with the project team to ensure that all support activities align with project goals and timelines.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a similar role, preferably in the healthcare insurance industry.
• Proven experience with Salesforce and ServiceNow, including certification in these platforms.
• Strong understanding of healthcare insurance processes and technologies.
• Excellent communication and interpersonal skills, with the ability to work effectively in a remote environment.
• Ability to work independently and manage time effectively to meet deadlines.
• Familiarity with data analysis tools and techniques, such as SQL and Excel.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.

🛠️ Keahlian

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